Privacy policy

The Product Agency is committed to respecting and protecting your privacy. We have structured our website so that, in general, you can visit our website without identifying yourself or revealing any personal information other than if you wish to subscribe to our content or submit personal information to us in order that we can contact and/or support you.

Once you choose to provide us personally identifiable information (any information by which you can be identified), we will only use your personal information to contact you, support you or otherwise facilitate our relationship with you.

This statement regarding the privacy of the personally identifiable information you provide online covers the five foundation principles of fair information:

  • Awareness
  • Choice
  • Accuracy & Access
  • Security
  • Oversight


The Product Agency provides this Online Privacy Statement to make you aware of our privacy policy, practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, we link to it from every published page of our website.

What we collect

When you subscribe to receive email updates from our blog (“Insights”), we will collect your:

  • Email address

When you opt to contact us through our various online forms (“Let’s talk”), we will collect your:

  • Name
  • Description of your project/requirement
  • Your telephone/mobile number
  • Your email address

How the information is used

If you subscribe to our blog (“Insights”), we will send you email every time there is an addition to our blog.

If you provide us with contact details in order that we can contact or support you, we will use your personal details in order to do this.

Who it is shared with

The Product Agency will not sell, rent, or lease your personally identifiable information to others.

Unless we have your permission or are required by law, we will only share the personal data you provide online with other The Product Agency entities and/or business partners who are acting on our behalf for the uses described in this policy. Such entities and/or business partners are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements.


The Product Agency will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without first letting you know and offering you a choice.

As previously stated, we will also provide you the opportunity to let us know if you do not wish to receive unsolicited direct marketing materials from us and we will do everything we can to honour such requests.

Your permission is always secured first, should we ever share your information with third parties that are not acting on our behalf and governed by our privacy policy.

Accuracy and Access

The Product Agency strives to keep your personally identifiable information accurate.

We will provide you with access to your information should you request it.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections.

Should you wish to stop receiving emails from us or wish for us to remove your contact details from our records, email making your request and we will act accordingly.

Any links to third party websites on this website are provided solely as a convenience to you. If you use these links, you will leave our website. The Product Agency has not reviewed all of these third party websites and does not control and is not responsible for any of these websites, their content or their privacy policy.

Thus, The Product Agency does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so at your own risk.


The Product Agency is committed to ensuring the security of your information. To prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use encryption when collecting or transferring sensitive data.

The use of Cookies

At any given time, we may employ the use of cookies to help us understand the utilisation of our website and to provide a more personalised service to visitors to our website.

We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.
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